Privacy Policy

This Privacy Policy explains how Streamlinee LLC (“we,” “us,” or “our”) collects, uses, and shares information in connection with the Streamlinee automation platform and related services (the “Service”). By using the Service, you agree to the practices described here.

We collect the following categories of information:

• Account information. When you sign in, we receive basic profile details (such as your name and email address) from your Google account through Google sign-in.
• Business and lead data. Information you or your agency enter into the Service, such as your business details, your leads’ contact details, lead status, notes, and message templates.
• Communications data. Records of the SMS and email messages you send through the Service, including their content and delivery status.
• Billing data. Subscription and payment details, which are collected and processed by our payment provider, Stripe. We do not store full card numbers ourselves.
• Usage data. Technical information such as log data generated when you use the Service.

We use the information we collect to:

• Provide, operate, and maintain the Service.
• Authenticate you and secure your account.
• Deliver the SMS and email messages you choose to send.
• Process message and conversation content with automated AI systems to draft replies, qualify leads, and route requests.
• Process subscriptions, trials, and payments.
• Provide support and respond to your requests.
• Improve and develop the Service.
• Comply with legal obligations and enforce our terms.

We share information with service providers that help us operate the Service. These include:

• Google, for sign-in and authentication.
• Stripe, for subscription billing and payment processing.
• SMS and email providers (such as Twilio and an email delivery provider), for sending the messages you send through the Service.
• An AI service provider, an AI or large language model provider that processes message and conversation content as a processor to draft replies, qualify leads, and route requests on our behalf.

When you use AI-assisted features, the content of your messages and conversations is processed by automated AI systems and may be shared with the AI service provider listed above, acting as our processor, so it can return a drafted reply, a qualification result, or a routing decision. AI output can be inaccurate; we do not rely on it as the sole basis for decisions that have legal or similarly significant effects.

These providers process information on our behalf or under their own terms as described in their privacy policies. We do not sell your personal information. We may also disclose information if required by law or to protect our rights and the safety of others.

When a business uses the Service to text its leads and customers, or when you submit a request through a form or chat that we operate on a business’s behalf, you may receive SMS text messages related to your request, such as replies, follow-ups, appointment details, and review requests. Message and data rates may apply, and message frequency varies based on your activity and the business you contacted.

We do not share, sell, rent, or lease mobile phone numbers or text-messaging opt-in data to third parties or affiliates for their own marketing or promotional purposes. We share your mobile number only with the SMS delivery providers described above, and only as needed to send the messages you have requested.

You can opt out at any time. Reply STOP to unsubscribe from text messages, or reply HELP for help. Opting out of texts stops further SMS messages but does not delete other records we hold or stop communication through other channels, such as email or phone, unless you ask separately. Carriers are not liable for delayed or undelivered messages.

We retain information for as long as your account is active and as needed to provide the Service, comply with our legal obligations, resolve disputes, and enforce our agreements. When information is no longer needed, we take reasonable steps to delete or anonymize it.

Depending on where you live, you may have rights to access, correct, delete, or export your personal information, or to object to or restrict certain processing. To make a request, contact us at omar@streamlinee.com. We will respond in accordance with applicable law. You are responsible for ensuring that you have a lawful basis to process the lead data you enter into the Service.

We use reasonable technical and organizational measures designed to protect your information. However, no method of transmission or storage is completely secure, and we cannot guarantee absolute security.

The Service is intended for businesses and is not directed to children. We do not knowingly collect personal information from children.

We may update this Privacy Policy from time to time. When we make material changes, we will update the “Last updated” date above and take reasonable steps to notify you. Your continued use of the Service after changes take effect constitutes acceptance of the revised policy.

If you have questions about this Privacy Policy, contact Streamlinee LLC at omar@streamlinee.com.